Customer Support at Harbor Freight Tools (2024)

Find a Store Near You

The best way to shop Harbor Freight is at one of many retail stores. To find the retail store closest to you, please visit our Retail Store Locator page.

Holiday Hours

On major holidays we may be closed or close our stores early. Check store pages for details.

  • Easter Sunday
  • July 4th
  • Christmas Eve and New Year's Eve
  • Thanksgiving Day and Christmas Day

We've changed the way we deliver the great savings you count on at Harbor Freight. We've moved from sending printed coupons and mailed monthly catalogs, to a digital format that makes it possible to send you even more savings, more often. You can find our very latest offers on our website—the same website you're on right now—but the best way to learn about our promotions is by email. When you sign up to receive our emails, you’ll get great savings sent directly to your inbox. You can also find the latest savings and deals on our new Harbor Freight Mobile App for IOS and Android phones. It’s free and available for download at both the App Store and Google Play.

Why did we make this change? We're always looking to make everything we do better for our customers—the tools we sell, the values we provide, and the way we help you save. And providing these savings digitally offers a lot more for our customers:

  • No more lost or late delivery—just check your inbox or our website
  • You learn about the latest deals the instant they’re available—no more waiting a month for new deals and savings by mail
  • Click on any item to get product information, reviews, product videos—everything you need to choose the right tool for your needs

How can you help Harbor Freight Tools? The best way to share your love for Harbor Freights' great deals and products is by spreading the word and telling your friends and family.

Here are some other ways to tell us what you think:

  • Follow us and post on Facebook, Instagram, Twitter and YouTube #harborfreight
  • Email us your feedback
  • Write a product review by clicking "Write a Review" on any product page

At Harbor Freight Tools, unless otherwise specified, the "compare to", "compare similar" or "compare" price means that the same item or a similar functioning item was advertised for sale at or above the "compare to" price by another retailer in the U.S. within the past 90 days. Prices advertised by others may vary by location. The comparison price may not reflect the prevailing market price or the average retail price. No other meaning of "compare to", "compare similar" or "compare" should be implied.

Harbor Freight Tools considers donation requests from well-established charitable organizations that support Education, Veterans, and Fire & Police Departments.

If you are a non-profit organization that is interested in applying for a donation, please visit our Donation Request page.

Securing Your Personal Information

One of Harbor Freight Tools' highest priorities is keeping customers' personal information secure and confidential. Below are some of the typical scams that you may encounter as well as suggestions on how to protect yourself against identity theft and fraud.

Customer Support at Harbor Freight Tools (1)

Fake Emails or Survey

While Harbor Freight does occasionally email surveys, we will NEVER ask you to pay for anything connected to one of our surveys. Unfortunately, there are online criminals who create emails that make it look like the sender is a well-known retailer, and these criminals are now using Harbor Freight's logo to send fake surveys. These criminals did NOT get your email address from us, although they seem to be emailing everyone they can. We, like you, are frustrated and powerless to stop them. Below are some tips to think about to keep you safe from bad emails and texts:

  • Be suspicious of any email or text that asks for your personal information, credit card information or passwords.
  • Look for spelling and grammar errors. Suspicious emails and texts are often poorly written.
  • If you are suspicious of any email or text, do not open it. Do not open or download anything attached to it. Do not click on any link in it. And do not reply to it. Doing any of these things may spread a virus and harm your device.
  • If you are suspicious of any email or text, delete it immediately.

If you are a victim of an email or text scam, be sure to take appropriate action. We recommend you change your passwords, call your credit card company, and notify credit reporting agencies to freeze or lock your information.

To report any suspicious emails or surveys that are using the Harbor Freight Tools name, please send them to reportascam@harborfreight.com.
Fraudulent Email Samples

Customer Support at Harbor Freight Tools (2) Customer Support at Harbor Freight Tools (3)

Customer Support at Harbor Freight Tools (6)

Fake Websites

Harbor Freight Tools currently sells its quality tools at low prices only at our stores, on harborfreight.com, and through customer support. We do not sell through Amazon.com, eBay or any other websites. Beware of other websites illegally using our logo to fool or scam customers into buying inferior versions of our products, purchasing illegally obtained merchandise, or obtaining your personal information for criminal purposes.

Buying our products through these other websites also voids any warranty that our legitimately sold products have.

Customer Support at Harbor Freight Tools (9)

Fictitious Job Offer Emails

Harbor Freight Tools' continued growth provides ongoing employment opportunities. Positions are advertised on HarborFreight.com under the "careers" link at the bottom of the home page and via official employment websites such as Monster.com, CareerBuilder and LinkedIn. If you receive an email that contains a subject line such as "Provisional Job Offer", it is very likely a scam, especially if you are not currently applying for a position with Harbor Freight Tools. Do not be fooled by an email that may appear authentic since it may display the Harbor Freight Tools logo, or include enclosures such as company information sheets, detailed questionnaires or other forms that may request personal information. Be especially wary of emails that request payment from you for any reason but often to cover processing fees or reimbursem*nt for certain job-application or relocation expenses.

The emails described above are fraudulent. Harbor Freight Tools does not extend job offers via email to individuals with whom it has had no prior contact. We do not ask prospective employees to pay a fee to be considered for a position or to receive a job offer — nor do we authorize recruiters or agents to do any of these things on our behalf.

You should not respond to any of these job offers nor send any funds to anyone. If you receive one of these fraudulent offers, you should report it to the appropriate law enforcement investigative authorities at the local, state, federal or international levels. Citizens who are aware of federal crimes should report them to local offices of federal law enforcement. Additional details regarding cybercrime reporting may be found on the United States Department of Justice website https://www.justice.gov. Additional resources and information may also be found on the Federal Trade Commission's website https://www.ftc.gov.

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Pop-Up Ads, Malware, and Adware

Malware and adware are malicious programs that may reside on your computer hard drive. Such malicious programs may display advertisem*nt "pop ups" or browser windows claiming that you have won a contest, or they may request your participation in a survey to collect a gift card, prize or other offering. They may even ask you to provide personal information in order to receive the offering. These ads or pop-ups are typically designed to look and feel like they are part of the website you are browsing.

Do not submit any personal information to or click on these ads or pop-ups. Simply clicking on them alone may download viruses or other malicious programs designed to capture, compromise or destroy data and information on your computer.

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Check Scams

This is a similar but low-tech scam similar to how pop-up ads work (see above). You may receive a check via regular mail that purports to be from Harbor Freight Tools. The check will usually be accompanied with instructions to deposit the check immediately in order to receive the balance of a larger sum you have "won" or that has otherwise come to you unexpectedly. You will be instructed to immediately send a payment, in the form of a second personal check, wire transfer, or similar method to a third party to cover taxes, processing fees, administrative costs, etc.

The check will look authentic and probably have Harbor Freight Tools' logo on it. Do not deposit the check or follow the instructions that accompany the check. The check that you received and deposited with your financial institution will bounce while the check that you write or the funds that you wire or otherwise transmit to the third party will clear before you realize that the original check you received is not genuine.

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Preventative Measures

In order to help you defend yourself against the above deceptive practices, Harbor Freight Tools suggests you comply with the following courses of action:

  • Never respond to emails that cannot be verified
  • Never provide personal information via email nor over the telephone unless you have initiated the phone call to a recipient phone number that you know is legitimate
  • Contact businesses by using legitimate phone numbers to verify requests
  • Enter harborfreight.com using your browser and not by clicking on outside links
  • Be cautious of any solicitation requesting that you deposit a check or pay a fee to collect a prize, get a job or cover vaguely described "costs"
  • If you think you are a victim of cybercrime, consider filing a report with the Federal Trade Commission and/or state attorney general's consumer protection office or the FBI. Online complaints may be filed with the FTC at https://www.ftc.gov. If you think you are the victim of identity theft, consider filing a report at https://www.identitytheft.gov. Additional resources and more information may also be found on the Federal Trade Commission's website https://www.ftc.gov.

To report any suspicious emails or contacts that are using the Harbor Freight Tools name, please contact our Customer Support.

Reviews are a great way to share your product know-how and experience with other Harbor Freight customers. Comments should be based on your direct personal experience. We encourage reviews from anyone (over the age of 13) who has purchased an item from Harbor Freight Tools - online, in our stores or by phone.

For official press releases, the latest product news and official media content, please visit the corporate newsroom at https://newsroom.harborfreight.com/.

Your gift card may be used to purchase merchandise and services only. The gift card is not redeemable for cash, except as required by law, and cannot be applied against your credit card account. When you make a purchase with your gift card, your receipt will show your remaining balance. Purchases with the card will be deducted from the balance until it reaches zero. Please safeguard your gift card. This card will not be replaced if it is lost or stolen, except as required by law. This card has no value until activated. All gift cards are issued by Harbor Freight Tools Incentives, LLC.

For questions or concerns about ordering, shipping, returns, product or other customer-service issue, please call Customer Support at 1-800-444-3353 or send us a message.

Your review may be used anywhere on HarborFreight.com and in an any Harbor Freight print or online advertising. All reviews are subject to the terms set forth on our Terms and Conditions. We reserve the right to post or not post your review at our own discretion.

Customer Support at Harbor Freight Tools (2024)

FAQs

Customer Support at Harbor Freight Tools? ›

For returns, please call customer support toll-free at 1-800-444-3353, Monday thru Friday, 5am to 5pm (PT) and Saturday & Sunday, 7am to 3pm (PT). If you still need help or would like to leave a comment, please fill out the form below.

How do I contact Harbor Freight customer service? ›

For returns, please call customer support toll-free at 1-800-444-3353, Monday thru Friday, 5am to 5pm (PT) and Saturday & Sunday, 7am to 3pm (PT). If you still need help or would like to leave a comment, please fill out the form below.

Do all Harbor Freight Tools have a lifetime warranty? ›

We guarantee our Hand Tools to be free from defects in material and workmanship for the life of the product. Limitations apply. Harbor Freight Tools will replace any hand tool that fails to properly work during the lifetime of the original purchaser.

Can you return a used tool to Harbor Freight? ›

Contact us for assistance with manufacturer contact information and warranty service. The following items cannot be returned to Harbor Freight Tools for refund or exchange: Used, installed, damaged, or altered items. Opened paint, hazardous items, tires, engines.

Can I look up my purchase history at Harbor Freight? ›

Orders placed on our website can be found on your account dashboard. Simply sign in to your Harbor Freight Tools account and look for the 'Order History' section of your dashboard.

What company owns Harbor Freight? ›

Eric Smidt, Owner and Founder. Eric Smidt is the owner and CEO of Harbor Freight Tools which he co-founded with his father, Allan Smidt, in 1977.

How to claim a Harbor Freight warranty? ›

To obtain warranty service, visit your local Harbor Freight retail store. Warranty registration is not required. The product or part must be returned to us with proof of purchase (e.g. in-store receipt or packing slip/invoice) and may require shipment by purchaser to a service center at purchaser's expense.

What is the return limit for Harbor Freight? ›

Harbor Freight has a 90-day limited return policy. If you return the item within that period, you are eligible for a full refund or product replacement. There are some caveats to this policy: The limited 90-day warranty does not apply to products that were subject to misuse.

Can I return an item if I don't have a receipt? ›

None are legally required to give you back your money, and it's rare to find one that will accept a return without receipt. But all should provide return instructions clearly on the store website and/or your receipt. Always consider the company's reputation and return policy before you buy.

Can you return a drain snake to Harbor Freight? ›

For safety reasons, certain pumps, sprayers, and drain cleaners cannot be returned if opened – a list of these items is included on the attached page. If your item is listed and still under warranty, please complete this form, save it to your computer, and email it to pumps_sprayers@harborfreight.com.

Where do Harbor Freight Tools come from? ›

Harbor Freight buys tools direct from the manufacturer, so that means you save because they cut out the middle man. Often times Harbor Freight's tools come from the exact factory that other brands buy their tools from – which means quality is just as good as the competition.

How do I quit Harbor Freight? ›

You may cancel your Membership and receive a full refund of the Membership Fee by returning the Membership to any Harbor Freight retail store, calling Harbor Freight's Contact Center at 1-800-444-3353 within ninety (90) days following the date of initial purchase/enrollment or re-enrollment (each, a “Cancellation ...

What bank does Harbor Freight use? ›

– Harbor Freight Tools, the nation's leading provider of quality tools at low prices launched its own credit card today, in partnership with Synchrony (NYSE: SYF), a premier consumer financial services company.

Where is my order from Harbor Freight? ›

To track your order, click on "Order Status" in the bottom left corner of our website under "Helpful Links". If you are signed in to your HarborFreight.com account, you'll be directed to My Orders, where you can view and track all of your orders.

What shipping company does Harbor Freight use? ›

Harbor Freight Tools uses United States Postal Service, FedEx SmartPost, FedEx Ground, FedEx Air or truck freight lines to ship your orders. You will receive a shipping confirmation email confirming the carrier and the estimated delivery date.

Where is the headquarters of Harbor Freight? ›

A majority of the 1,000+ jobs supporting our stores, distribution centers, and manufacturing plants are based at our corporate headquarters in beautiful Southern California or are remote. Harbor Freight is committed to having a great working and collaborative environment where your contributions matter.

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